RAYS Wellness In-store Device Maintenance Day [6th June 2025]

All orders are processed within 1 to 2 business days
(excluding weekends and holidays) after receiving your order
confirmation email. You will receive another notification when your
order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We have a 30-day return policy, if your return is outside the 30 days then we are unable to offer a return/ refund.

Our Money Back Guarentee is only valid from 30 days of purchase. After 30 days we cannot make any guarantees. As we offer 100% money back guarantee all we ask is that you pay for the shipping. 

To be eligible for a return, your item/s must be in the same condition that
you received it, unused and in its original packaging. You’ll also need
to provide proof of purchase. Unless you fall under our Money Back
Guarantee Policy. 

To start a return, you can contact us at customercare@satinca.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@satinca.com.au.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.