Frequently Asked Questions

Welcome to satinca's Frequently Asked Questions, where we've compiled a list of the most common questions we receive from our valued customers.

Q: What suburbs are eligible for same day shipping?

A: Tallawong, Schofields, Niramba Fields, Quakers Hill, Stanhope Gardens, Kellyville Ridge, Parklea, Rouse Hill, Acacia Gardens, Riverstone, Grantham Farm, Kings Park, Marayong, Marsden Park, Woodcroft, Angus, Glendenning, North Kellyville, Bella Vista, Kellyville, Kings Langley, Plumpton, Vineyard, Colebee, Box Hill, Nelson, Annangrove, Prospect, Blacktown, Bungarribee, Lalor Park, Castle Hil & Norwest.

Q: What is satinca ?

A: satinca is an Australian owned & operated pharmaceutical company which offers a range of innovative products to help make plant medicine consumption convenient and accessible for all patients.

Q: Is satinca exclusive to pharmacies?

A: Yes, we are exclusive to community pharmacies to ensure convenience to plant medicine accessories for patients. We also provide education and training to pharmacies on our products, so they can provide the best possible support to patients.

Q: What types of plant medicine products does satinca offer?

A: We do not offer or sell any plant medicine, we only have accessories. What we do offer is a variety of accessories for plant medicine consumption, prepration & cleaning including grinders, rolling trays, cleaning kits, and more. All of our products are chosen & designed to enhance the patient's experience and make it more convenient for patients.

Q: Are satinca products environmentally friendly?

A: Yes, we are committed to sustainability and reducing our carbon footprint. We use carbon-neutral delivery for all our orders, and are working towards using completely sustainable packaging supplies... some of our new packaging has already started popping up.

Q: Does satinca offer any support for the community?

A: Yes, we are committed to giving back to the community. We donate 10% of our profits to Autism Awareness to support earlier diagnosis, access to effective interventions, and more meaningful support for individuals.

Q: What does Kanaura Health Do?

A: Kanaura Health provides pharmaceutical cannabis consultancy services to community pharmacies, suppliers, and providers. We work with patient focused partners to offer education, support, and training on the latest developments within the ever changing Plant Medicine Industry. More details head on over to

Q: How does Kanaura Health support pharmacies?

A: We offer a variety of things such as webinars and in-store workshops to help educate and train pharmacy staff on all things plant medicine. Our goal is to break the stigma around plant medicine and empower pharmacies to provide the best possible care for their patients in their community.

Q: How do I contact Kanaura Health?

A: Community pharmacies, suppliers, and providers interested in learning more about our services can shoot us an email on

Q: What sets Kanaura Health apart?

A: At Kanaura Health, we bring a unique combination of pharmaceutical industry expertise and plant medicine advocacy to our consultancy & educational services. We're committed to staying up-to-date on the latest research and trends within The Plant Medicine Industry, and to sharing that knowledge with our partners to improve patient outcomes.